Title: Donor Relations Specialist
Employment Status: Full Time (Exempt)
Department: Administration/Development
Reports to: Executive Director & Development Director
Supervises: Volunteers (as needed)
GENERAL DESCRIPTION: Working under the supervision of the Executive Director and the Development Director, the Donor Relations Specialist (DRS) is responsible for assisting with EQUI-KIDS’ resource development, marketing and communications efforts. The primary objective of this position is to provide comprehensive administrative support to the executive leadership and development department, with a focus on office and fundraising support, effective database management and reporting, website and social media content maintenance and updates, event logistics and donor stewardship efforts. As necessary, the DRS will assist in the recruitment and monitoring of volunteers to help with department efforts.
CORE RESPONSIBILITIES
Office Support/General:
- Maintain donor communication materials and inventory of general development team supplies
- Provide general clerical support, such as word processing, proofreading, faxing, copying, filing, broadcast e-mailing, and tracking of programs and schedules
- Answer general development phone inquiries
- Provide professional assistance and interaction with donors via phone, computer and in person
- Provide support when acknowledging appropriate financial and in-kind donations by correspondence
- Support fundraising staff to generate development reports from database (sponsors, major donors, individuals, lapsed donors, etc.)
- Schedule and assist with various staff and volunteer leadership meetings
- Provide vision, energy and passion for the organization’s mission, values and integrity in all aspects of the job
Fundraising Support:
- Prepare gift acknowledgement letters, board of directors thank-you notes, new donor letters, anniversary cards and make thank-you calls
- Prepare online donation pages as specified (Salesforce, Google and Microsoft-based applications)
- Compile and format reporting data (monthly, quarterly, annual and on-demand as needed)
- Compile mailing lists
- Create and update collateral materials to support gift cultivation, including both print and electronic media
- Provide primary management of social media accounts
- Manage website content
- Gather information to create and format annual report with support from department team members
- Maintain thorough, accurate database records and create fundraising reports and other database reports, as needed
- Provide fundraising support for committee/board and team meetings, including document creation, donor research and donor prep
- As appropriate, provide prospect research for Executive Director, Development Director and key stakeholders, including board members
- Assist fundraisers with the planning, strategy and implementation of mailings and other communications
Database support:
- Serve as Salesforce donor database subject matter expert with responsibility for infrastructure, protocols, data entry systems, gift processing and report writing
- Help implement new database capabilities, identify and implement processes and improvements to ensure the integrity of the database, including troubleshooting, identifying inconsistencies and making corrections
- Work closely with accounting and program departments to ensure integration of department activities
- Specific tasks include:
- Build queries/reports
- Run reports
- Maintain account contact/journal records
- Implement and manage processes for communications and updating donor contact information
- Serve as accounting liaison to create database queries that support audit schedules and various monthly, quarterly and annual accounting reports, and conduct monthly reconciliation between accounting and Salesforce
- Work with organization leadership to conduct database management training sessions to increase database skill and generate organization-wide database procedures and expectations, in conjunction with critical staff
Event Support:
- Represent EQUI-KIDS by attending luncheons and/or other social functions
- Assist with coordination of campaign, donor cultivation and other special events logistics
- Solicit in-kind donations for various events
- Solicit vendor discounts and in-kind donations across all departments for various needs
KNOWLEDGE, SKILLS, ABILITIES:
- Good understanding of private philanthropy as it relates to nonprofit organizations and a knowledge of fundamental disciplines of resource development
- Excellent written and oral communication skills
- Exceptional organizational skills and attention to detail
- Excellent interpersonal skills to establish, build and maintain effective working relationships with colleagues, board/committee members, donors, participants, caregivers and volunteers
- Self-motivation and the ability to work independently with low to medium supervision
- Willingness and ability to handle concurrent tasks and make appropriate judgments and decisions
- Ability to maintain a high level of confidentiality
- Team player attitude
- Occasional flexibility to work longer hours, evenings and weekends as needed
- Valid driver’s license and proof of auto insurance
- Ability to pass a background check
- Be in agreement with this position description
- Be in agreement with the policies and ethical guidelines of EQUI-KIDS, the Association of Fundraising Professionals and applicable professional organizations
- Willingness to perform other projects and tasks as assigned
EDUCATION & EXPERIENCE:
Preferred:
- BA/BS degree
- Minimum two to three years of development and fundraising experience in a nonprofit setting
- Proficiency in Salesforce
- Previous webmaster and social media campaign experience
- Knowledge of WordPress
- Background with special needs, military and/or animal-related nonprofit work
Required:
- High school diploma or equivalent
- Two to three years of experience working with a CRM system or donor database
- Proficiency in Google applications and Microsoft Office
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
- Generally indoors with a workspace designated solely for her/him
- Occasional work outdoors with exposure to weather conditions prevalent at the time
- Periodic work off site or at special events
- Moderate office noise level
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB STATUS:
- FLSA Classification: This position is exempt according to guidelines of the Fair Labor Standards Act and, as such, an individual in this position is not eligible to receive overtime pay.
- An individual in this position will regularly work a schedule consisting of 40 hours per week, working 9:00 a.m. to 5:00 p.m. Monday through Friday.
- This position’s primary work site is the EQUI-KIDS facility located in Virginia Beach, VA.
This position will remain open until filled.
Apply via email to: careers@equikids.org.
No telephone calls or personal inquiries, please.